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Shipping & FAQs

Shipping

Important: For those items that are temporarily out of stock and available on backorder, the delivery will take longer. So please choose Regular Shipping only to avoid sepnding more on faster shipping option that we can’t guarantee. Thank you!

FREE SHIPPING might be available on special occasions.

For orders within Canada:

Shipping optionETAShipping fee
Regular shipping6-15 days$5
Priority shipping2 days$30

For orders to the US:

Shipping optionETAShipping fee
Regular shipping8-15 days$5
Expedited shipping5 days$25
Priority shipping2-4 days$40

For other international orders:

Shipping optionETAShipping fee
Regular shipping12-20 days$10
Expedited shipping8 days$35
Priority shipping2-4 days$50

FAQs

Orders normally take 1-2 business day to process. This does not include transit time. For more information please contact us for more information regarding the status of your order.

We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse.  We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.

In most cases, when an item displayed on our website is no longer available, a message will indicate that the item is “Out-Of-Stock” on the product detail page. Once the item is restocked it will appear available on the website, unfortunately we dot not have any precision on when items become available. We suggest keeping a lookout on our website to see upcoming new styles or replenishment!

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where your order has shipped, and you’re not totally satisfied, visit our Return Policy to see how we can make you happy again.

Please note that any order placed prior to creating an account will not appear on your account. Only orders placed after the account has been created will be visible. Should you require any information on an order that is not appearing on your account; please feel free to email us at [email protected]

Please contact [email protected] immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments.
All orders that have been shipped to an incorrect address will be the customer’s responsibility. The customer will have to resubmit a new order.
Chérie Leather will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.
Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.

Please note, that you have a 30 day time period from when you have received your order to contact us. In order to process a return/ exchange please contact us at: [email protected]

You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

Please note that all sale items are FINAL SALE and cannot be returned.

It is important that your billing address be entered on your order exactly as it appears on your credit card statement. Please note that we only accept PayPal, Visa, American Express, or Mastercard.

Please contact customer service within 24 hours of receiving the defective item by emailing us at [email protected]

In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at [email protected] with the order number and the incorrect item’s name and number.

Sorry to hear we missed you. Once your package(s) are received and processed at our warehouse, we will try to contact you to reship the order, if we do not get an answer within the next 24 hours prior to reshipment, a refund will be issued. To avoid having the package returned to sender again, we encourage you to track your order very closely to make sure your availability matches the arrival date.

Chérie Leather reserves the right to discontinue the sale of any product listed on this Site at any time without notice. While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information and product specifications.  If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order.  Chérie Leather reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).